As a member of tuck., you have the opportunity to earn cashback while using tuck. travel to book hotels at more than 800,000 hotels worldwide. The cashback will be credited to your tuck. cashback account as usual.
Do you have questions about your membership?
If you have any questions about tuck. or your cashback, please feel free to contact us via our support system:
Email: https://help.tuckapp.co/en/category/contact/article/contact-us
Do you have questions about your booking?
If you have specific questions about a booking or have other enquiries about your stay, please contact: +44 345 608 6386
Here, the support team is ready to help you around the clock.
For further information, please read the FAQ below.
I have not received my confirmation email
Please try the following:
1. Check your spam folder in your inbox to see if your confirmation email with the booking is here
2. If you have your Travel ID, you can click on "My bookings" at the top right and:
3. If you do not have your travel ID or still cannot find your reservation, please contact us, booking support, by phone: +44 345 608 6386
Note: When you book your hotel room, you must always confirm your email during the booking. This is the email we will send your booking confirmation to in the first place.
After your reservation, your cashback will get the status "Pending" in your cashback account immediately. It changes to "Confirmed" 30 days after the day your stay has ended. This is to catch up on any cancellations and to ensure that your cashback has been paid by the provider.
Please call Booking Support, +44 345 608 6386
This number can also be found in the hotel booking confirmation email you received when you booked your hotel.
In addition, you can see the hotel provider’s cancellation policy, in this same email, regarding refunds of a reservation and/or any cancellation fees that may apply. The policies are clearly detailed and are closely followed because of our contractual arrangements. For some cancellations, a non-refundable fee equivalent to 35.00 USD per room reservation service recovery fee may apply and will be stated in the cancellation policy of your hotel booking.
Your refund will be the total amount paid, less any cancellation fees per the hotel’s cancellation policy that can be found in your hotel booking confirmation email.
The funds will be refunded to your card that was used to purchase within 3-7 business days.
Hopefully, you will find the answer in this FAQ. If you do not find the answer here, please use the support link at the bottom of this page.
Immediately after your booking, you will receive a confirmation email containing a "travel ID". You are always welcome to contact the hotel in question if there is anything you would like to double-check or if you have special wishes/requests for the hotel. The contact information for the hotel can be found in the confirmation email with your booking.
The cashback is automatically registered to your tuck. cashback account and you will receive your cashback 30 days AFTER your completed stay.
We use "secure-socket-layer" (SSL) encryption, which is standard encryption. The encryption allows our users to enter their payment card information in a secure environment. SSL also ensures that you deal directly with us and that the information you send to us cannot be interfered with or decrypted by outsiders.
Once we have sent you a booking confirmation with a travel ID, there is nothing more for you to do. Keep your confirmation email with the booking as you will need it when you check into the hotel. Before your check-in, the hotel confirms the reservation with us and prepares for your arrival.
Some hotels allow us to book their rooms until 3:00 pm on the day of arrival. If a hotel does not allow this, it will be stated in the hotel's policy if you try to book for the same day.
Some hotels offer free transfers from the airport. The information can be found on the individual hotel's website, or you can choose to call the hotel directly. Please note that some hotels have chosen to close their shuttle service due to COVID-19, but you can always contact the hotel directly for more information.
Some hotels include free breakfast for every night you book. The information can be found on the individual hotel's website. You are also always welcome to contact the hotel directly for special enquiries.
Free parking is offered by many hotels. Check the individual hotel's page for more information. You are also always welcome to contact the hotel directly for special enquiries.
Most hotels require a minimum age of 18 to book a room. Select hotels require the guest(s) to be 21 years of age and have a credit/debit card in their own name. You can see the individual hotel's policy on the hotel page. You are also always welcome to contact the hotel directly for special enquiries.
The information about the hotel is updated by the hotel itself or by the hotel chains a few times a year. In addition, we always strive to have the most accurate and complete hotel information available, but ultimately we rely on the employees of the individual hotels to update and change the information when necessary. If you have specific inquiries, we suggest you contact the hotel directly to verify and/or clarify any questions regarding their services.
The city you are visiting may have its own tax rates. In some cases, there may be an additional tax added by local providers, cities, states, or by the country itself. Taxes are included in the hotel reservation and the fees charged are disclosed by the provider directly to us. Non-refundable bookings are periodically required to reserve hotel rooms for your visit and to offer the lowest rates.
If a hotel charges a resort fee, it is not included in your booking price, but it will be noted in your booking confirmation email. These extra charges at hotels are estimated and subject to change according to hotel policy.
At the time of your booking, you will be charged for your stay. That's why we can get the best prices and add cashback on top. Throughout the booking process, we will inform you whether the selected room is non-refundable or whether the booking can be canceled afterwards.
Generally speaking, yes. We provide the rates and adjust with included taxes and fees. However, it may happen that the hotel does not inform us of their tax and fee information, which is why we will not be able to inform you in that case. If you find a hotel that does not provide tax information, please call our booking support on the phone number you find in your confirmation email with the booking, and we will obtain the tax information for you.
You pay for the entire hotel stay when you book. We have negotiated the best prices for the hotel rooms. When you search for hotels, it appears whether a room is refundable when you book your hotel room.
Please refer to your booking confirmation email for questions about the specific booking or call our booking support at +44 345 608 6386
Our booking support representatives are ready to help you 24 hours a day, seven days a week.
Yes, you can make a reservation for someone else using tuck. travel. You just need to make sure that you have included the person's name and information in “Guest Information” when you book the hotel.
Please note that there may be an age restriction at selected hotels. Most hotels require a minimum age of 18 to book a room, and selected hotels require the guest to be at least 21 years old. To check in, your guest must present a photo ID along with a credit/debit card.
Bookings are either refundable or non-refundable and cannot be changed once you have booked your hotel. If you need to cancel your booking, there will be a cancellation fee which will be charged based on the individual hotel's cancellation policy applicable for the time you booked. In addition, no refunds will be made in the event of no-show on the day of check-in or in the event of cancellation after a possible cancellation deadline.
For immediate help with your reservation, also regarding possible cancellation, please contact our booking support +44 345 608 6386
Yes, you can change hotels by canceling your previous reservation (cancellation fees may apply) and making a new reservation, so you are sure to earn cashback for your booking. Please review your booking confirmation email for the hotel's cancellation policy and any fees etc.
If you have other questions about your hotel booking or wish to cancel, please contact our booking support number, which you will find on your hotel reservation email, for immediate assistance.
Throughout your hotel search, rooms that are refundable will be marked with "Refundable" under the hotel price. If it is not stated that the room is refundable, then it is a non-refundable room.
We always work hard to find the best deals on hotel prices at the time of your booking. We work with several different hotel providers and direct hotel partners to give you the most value.
You must present a photo ID along with your credit/debit card.
It is important to state the number of guests and their ages. You can do this in the booking process.
What card do I need to purchase with to get discounted rates and cashback?
You may use any of your credit or debit cards to get discounted rates and cashback on eligible travel bookings.
